Important Notice
All drinks are freshly made to order. Please pick up within your designated time to ensure best quality.
Once submitted, orders immediately enter production and cannot be modified, canceled, or refunded.
Please double-check your selection (drink item, size, sweetness, ice level, and toppings) before checkout, as items will be prepared exactly as ordered.
Ordering
- Do I have to register as a member？
- Please make sure to fill in the correct contact number for order confirmation and pickup notifications.
- What should I do if I made a mistake in my order？
- If checkout is not yet complete, please return to the shopping cart to modify the items or quantities. If the order is already completed, please contact customer service as soon as possible, and we will assist with adjustments before production (subject to the store's preparation progress).
- Why is there no response when I click "Add to Cart"？
- This may be a browser or device issue; we recommend switching browsers or reopening the page.
If it still does not work, please contact customer service for assistance with placing your order.
- What should I do if I find a mistake after submitting my order？
- Please contact customer service or the store immediately, providing your order number and the requested modifications.
If the drinks have not been prepared yet, we can usually help correct them. If they are already made, modifications may not be possible. Thank you for your understanding.
- How do I know if my order was successful？
- The order is considered complete only after payment is finished and you see the "Order Placed" page, or receive a success notification (SMS / Email / LINE).
At the same time, you can also check your order status on the order tracking page.
Payment
- Which mobile payments can I use？
- We currently support common mobile payments (such as LINE Pay, Apple Pay, etc.).
- What if my payment was successful but the order isn't showing up？
- Please first check if you have received an order success notification (SMS / Email / LINE).
If the order is not displayed but the payment has been deducted, it may be a system delay. Please contact customer service and provide your payment information for assistance.
- Can an invoice or receipt be issued？
- Yes. You can obtain an e-invoice after the order is completed, and some stores can also provide paper receipts (subject to the actual store location).
Other Questions
- Can special requests be customized？
- Some stores can make adjustments based on your needs, but this may affect the flavor or require extra fees.
- Is there a minimum order amount for delivery？
- It depends on the rules of the store or platform. The system will display whether the threshold has been met during checkout.
- Can I change the pickup store location？
- The store cannot be changed once the order is placed. Please make sure your selection is correct before ordering.